Technical Product Manager, DTC in Los Angeles, CA

at Spin Master Careers

Date Posted: 10/10/2019

Job Snapshot

Job Description

*Technical Product Manager, DTC – Los Angeles*

Are you a kid at heart looking to build a career with a leading global children's entertainment company?

At Spin Master, our unwavering commitment to open mindedness, integrity and innovation is a great part of what has made us an industry leader. How do we stay ahead of the pack? By hiring the best and brightest minds—and that’s why we want you!

What’s it like to work here?

Spin Master is a fast-paced, hands-on organization that provides many great opportunities for impactful decision-making; though our challenging start-up atmosphere isn’t for everyone, we have a proven record of opportunities for future advancement and internal transfers for our passionate and results driven team.

The Job:

The Technical Product Manager will own the direction and implementation of our DTC tech stack. THey will develop and own all aspects of order processing and reverse logistics for Spin Master’s direct-to-consumer initiatives. This candidate will work cross-functionality with Spin Master’s technology team to implement and scale efficient operational workflows. This position reports directly to the Director, Direct-to-Consumer.

  • Own all aspects of order processing for Spin Master’s direct-to-consumer initiatives
  • Own and manage fulfillment/returns and fulfill daily reconciliations
  • Partner across Spin Master, most notably with the internal tech team to streamline various operational flows
  • Be the Operations team point-person for all fulfillment related queries
  • Manage and keep accountable efficiency of 3PL
  • Work with internal customer service team to rectify customer issues
  • Oversee shipping carrier management and analysis
  • Partner with direct-to-consumer team to optimize merchandising strategy, ensuring all product initiatives are effectively support operationally
  • Oversee all shipping carrier management and 3rd party vendor communication
  • Work with finance to increase efficiency and reduce costs associated with fulfillment and reverse logistics

Job Requirements

What we can expect from you:

  • Performance Driven - Strives to build the most efficient and profitable business within larger organization.
  • Creative Thinking – Looks at a brand, an objective and a platform and thinks of innovative ways to bring them together.
  • Hunger for Innovation – Work with our media partners to help bring new and never-been-done-before opportunities for our brands.
  • Quantitative Thinker – Comfortable analyzing large amounts of data in Excel and finding opportunities hidden within the cells.
  • Storytelling - Presents new ideas and ways of thinking about connecting with our customers via direct channels.
  • Inspiring Leadership - Challenges a team to solve complex challenges in unique ways. Inspires our business to try new approaches and serves as a role model to the team.
  • Entrepreneurial & Proactive Spirit - Devotes time and focus to identifying new opportunities and bringing them to life.


Who’s a good fit for this team:

  • Someone with 2+ years’ experience in an e-commerce operational role
  • Passionate about problem solving and improving the consumer experience
  • Proficiency or strong understanding in computer skills including: Microsoft Office, strong Excel knowledge, eCommerce Platforms, Shopify, Order Management Systems
  • Strong organizational, interpersonal, and communication skills
  • Ability to understand, assess and problem solve by leveraging technical and analytical skill


You should apply if you have the following:

  • University Degree in Business, Supply Chain or a related field
  • Meticulous attention to detail, with a “no task is too small” attitude
  • Ability to multitask in a fast-paced environment managing multiple brands and internal stakeholders


What you can expect from us:

Our mission is to Make Life More Fun with a vision to push the boundaries of innovation, creativity, and fun. From top leadership to new and veteran team members alike, everyone at Spin Master embodies our Core Values:

  • Integrity
  • Open Mindset
  • Innovation
  • Partnerships
  • Collaboration
  • Driving Results
  • Entrepreneurship

When applying please ensure that you highlight the source & job title in the subject line.

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We do appreciate all interest; however only those selected for interview will be contacted.