Supply Chain Specialist in St Leonards

at Spin Master Careers

Date Posted: 1/6/2020

Job Snapshot

  • Employee Type:
  • Location:
    St Leonards
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:

Job Description

Please Note: If you are a current Spin Master employee with access to Workday, apply to this job via the Workday application.

Are you looking to further your career with an industry leading, global children's entertainment company? 

At Spin Master, our unwavering commitment to open mindedness, integrity and innovation is a great part of what has made us an industry leader. How do we stay ahead of the pack? By hiring the best and brightest minds—and that’s why we want you! 

What's it like to work here?

Spin Master is a fast-paced, hands-on organization that provides many great opportunities for impactful decision-making; we are building a legacy and welcome individuals with a proven track record of driving results.  

Job Description:

1.0 General:

Reporting to the Senior Manager, Logistics & Supply Chain Australia, the ideal candidate is a strong team player who has the ability to multi-task and prioritize multiple customer issues while not losing attention to detail. The incumbent should also possess excellent communication skills and have the ability to identify root cause issues from the supply chain – holding accountability for resolution. The successful incumbent will manage order entry for our Australia market.

2.0 Specific Responsibilities:

  • Administration of domestic sales quotations including complete upc listings and product images
  • Updating and submitting material information sheets
  • Updating and maintaining customer specific item relation tables
  • Attend and participate in weekly Supply Chain meetings
  • Other duties including special projects as assigned by Manager and/or Team Lead
  • Monitor and report on the status of current and completed orders in a clear and concise manner
  • Document current procedures and make recommendations to optimize
  • Order processing receive, processes and verify the accuracy of orders from retail customers
  • Manage client discrepancies, identifying root cause corrective action
  • Initiates required action for response to customer service requests; such as order changes including the maintenance of order details/customer information.
  • Responds promptly and professionally to customer inquiries
  • Direct requests and unresolved issues to the designated resources
  • Managing the order book to ensure timely, efficient and complete execution of all customer orders
  • Identify discrepancies between forecasted and actual orders and work with the necessary parties to have issues resolved.
  • Determine stock availability and allocation of inventory
  • Manage Retailer Score Cards and reconciliation to Spin Master Metrics. 
  • Run monthly reporting and analyze
  • Assist Finance with the negotiation process of non-compliance charges
  • Investigate, review, pull supporting documentation, emails, files and/or warehouse paperwork to prove whether or not non-compliance charges are valid; also accessing Customer portals

4.0 Job Requirements

  • 5-7 years of experience with mass and/or specialty retailers, SAP, and EDI order processing
  • Proficient in Outlook, Word, PowerPoint, Excel & SAP (strong Work Flow experience preferred)
  • Advanced user of Microsoft Windows
  • Excellent attention to detail and strong follow up skills
  • Strong interpersonal and client service skills
  • Able to function as a team player or work independently
  • Strong decision making, problem solving & resource management skills
  • Strong ability in exercising good judgment, handling confidential & sensitive matters
  • Self-starter with flexibility to meet & manage challenging priorities and deadlines

What you can expect from us:

Our mission is to Make Life More Fun with a vision to push the boundaries of innovation, creativity, and fun. From top leadership to new and veteran team members alike, everyone at Spin Master embodies our Core Values:
•    Integrity
•    Open Mindset
•    Innovation
•    Partnerships
•    Collaboration
•    Driving Results
•    Entrepreneurship

Follow us on Instagram and Twitter @SpinCareers to stay up to date on Spin Master career opportunities. 

We do appreciate all interest; however only those selected for interview will be contacted.


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