Senior Customer Service Officer in Dongguan

at Spin Master Careers

Date Posted: 4/3/2018

Job Snapshot

Job Description

Job Title:               Senior Customer Service Officer

Reporting to:        Manager, Program Management

Location:               Dongguan


About Spin Master


Spin Master (TSX:TOY; is a leading global children's entertainment company that creates, designs, manufactures, licenses and markets a diversified portfolio of innovative toys, games, products and entertainment properties. Spin Master is best known for award-winning brands including Zoomer™, Bakugan™, Meccano™, and 2017 Toys of the Year, Hatchimals™, Air Hogs™ and PAW Patrol™. Since 2005, Spin Master has received 82 TIA Toy of The Year (TOTY) nominations with 21 wins across a variety of product categories, including 13 TOTY nominations for Innovative Toy of the Year, more than any of its competitors. To date, Spin Master has produced six television series, including 2007 success Bakugan Battle Brawlers and current hit PAW Patrol, which is broadcast in over 160 countries and territories globally. Spin Master employs over 1,000 people globally with offices in Canada, United States, Mexico, France, Italy, United Kingdom, Slovakia, Poland, Germany, Sweden, the Netherlands, China, Hong Kong, Japan, and Australia.


Job Overview:

Follow the order from order receiving to goods delivery. Cooperate with other department to solve the problems. Complete the order under the direction of supervisor.


Job Responsibilities:

  • Handle a range of program management services for customers.
  • Handle and coordinate orders from item quotation to customers, sample arrangement, customer PO management (from PO receipt to shipment), shipment instruction release, customers required testing, inspection arrangements, and customer service.
  • Oversee direct import or intracompany order fulfillment and respond for order related issue.
  • Communicate with buyers/buying offices, promptly respond to queries, ensure promises are kept, review KPI, maintain and expand relationship with existing customers.
  • Communicate with sales managers and/or buyers/buying offices and internal departments for on time order confirmation and on time shipment deliveries.
  • Act as a focal point for the customer and coordinate problem resolution with internal departments.
  • Provide necessary support for Sales related activities such as during the Toy Show.
  • Support continuous improvement initiatives as directed by the supervisor.
  • Provide/update customers import orders shipping requirements with internal departments and factories for ensuring compliance with retailers’ requirements at the minimal level.

Job Requirements


  • College degree or above.
  • 5 - 7 years' relevant work experience in Hard Toys of Trading/Buying Office or EMS/FMCG industry.
  • Familiar with Microsoft Office operation.
  • Good computer knowledge, experience in SAP R/3 system is preferred.
  • Excellent command of written and spoken English & Chinese/Mandarin.
  • Effective presentation, communication, persuasion skills.
  • Good communication and interpersonal skills, has team-work spirit.
  • Good analytical skill.

We are an equal opportunity employer. Any information provided will be treated in strict confidence and used only in consideration for relevant/similar post(s) within Spin Master.

We do appreciate all interest; however only those selected for interview will be contacted.


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