Retail Operation Specialist in Dongguan

at Spin Master Careers

Date Posted: 3/8/2018

Job Snapshot

  • Employee Type:
  • Location:
  • Job Type:
    Retail, Sales
  • Experience:
    Not Specified
  • Date Posted:

Job Description

Job Title:              Retail Operation Specialist

Reporting to:       Senior Sales Director, Asia

Location:              Dongguan, China


About Spin Master

Spin Master (TSX:TOY; is a leading global children's entertainment company that creates, designs, manufactures, licenses and markets a diversified portfolio of innovative toys, games, products and entertainment properties. Spin Master is best known for award-winning brands including Zoomer™, Bakugan™, Meccano™, and 2017 Toys of the Year, Hatchimals™, Air Hogs™ and PAW Patrol™. Since 2005, Spin Master has received 82 TIA Toy of The Year (TOTY) nominations with 21 wins across a variety of product categories, including 13 TOTY nominations for Innovative Toy of the Year, more than any of its competitors. To date, Spin Master has produced six television series, including 2007 success Bakugan Battle Brawlers and current hit PAW Patrol, which is broadcast in over 160 countries and territories globally. Spin Master employs over 1,000 people globally with offices in Canada, United States, Mexico, France, Italy, United Kingdom, Slovakia, Poland, Germany, Sweden, the Netherlands, China, Hong Kong, Japan, and Australia.


Job Overview:

  • Reporting to the Senior Sales Director, Asia, this role has the responsibility to develop a stronger understanding of Retailer Standards and coordinate/communicate special projects as requested.


Job Responsibilities:

  • Develop and deliver retail account presentations/reports including but not limited to new items, industry trends, market share, product assortments, packaging, and marketing & promotional materials.
  • Monitor/Report against the competitive environment as it relates to products, promotions, pricing and merchandising.
  • Gather, report/summarize requested info for Special Projects by required deadline as requested.
  • Gather, summarize, and present shopper and consumer insight information to internal stakeholders.
  • Develop, create, & implement training materials to enhance field team production.
  • Investigate & manage reported field concerns, escalating as necessary.
  • Troubleshoot data retrieval surveys and escalate issues as required.
  • Proper planning, execution and reporting for developed and assigned projects. Meets assigned deadlines.
  • Meets communication guidelines, both oral and written including but not limited to appropriate response time to email and voicemail.
  • Applies productive communication and involvement during conference calls (both leading and participating), projects, and corporate events.
  • Anticipates and communicates potential in-field issues or opportunities. Offers advice and solutions to issues.
  • Continuously educates self on competitive toys/children's products, environment, including key manufactures, products and retail trends.
  • Continues to develop a stronger understanding of Retailer Standards and Operational practices and communicates how they can benefit the department/company.

Job Requirements


  • University degree or above.
  • 3-5 years' relevant work experience in Toys of Trading/ Buying Office or FMCG industry.
  • Ability to recognize existing or potential problems, provide viable solutions and drive to solve problems quickly and concisely.
  • Ability to work effectively with management, as part of a team, as well as independently, with commitment and dedication to get the job done; takes ownership of assigned tasks.
  • Detail-oriented, and able to handle a fast-paced, ever changing, work environment.
  • Able to effectively handle multiple tasks and projects simultaneously.
  • Confident, professional personality with the ability to build relationships quickly.
  • Working & applied knowledge of effective merchandising practices and tactics.
  • Working and applied knowledge of retail environments.
  • Takes initiative to seek information to benefit the organization.
  • Must be proactive and take initiative to learn more about merchandising trends and business practices.
  • 4+ years experiences required, with experience in retail operations in China, shopper insights, sales, merchandising, and/or service organizations preferred.
  • 70% travels required.
  • Strong analytical skills, Ability to assemble, seek, organize and interpret data to deliver insights/reporting and recommendations.
  • Excellent organizational, time management and prioritization skills.
  • Strong interpersonal skills.
  • Problem solving and conflict resolution skills.

We are an equal opportunity employer. Any information provided will be treated in strict confidence and used only in consideration for relevant/similar post(s) within Spin Master.

We do appreciate all interest; however only those selected for interview will be contacted.


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