Regional Supervisor, Merchandising Operations US in Elk Grove Village, IL

at Spin Master Careers

Date Posted: 3/12/2020

Job Snapshot

Job Description

Please Note: If you are a current Spin Master employee with access to Workday, apply to this job via the Workday application.

Are you looking to further your career with an industry leading, global children's entertainment company? 

At Spin Master, our unwavering commitment to open mindedness, integrity and innovation is a great part of what has made us an industry leader. How do we stay ahead of the pack? By hiring the best and brightest minds—and that’s why we want you! 

What's it like to work here?

Spin Master is a fast-paced, hands-on organization that provides many great opportunities for impactful decision-making; we are building a legacy and welcome individuals with a proven track record of driving results.  

Job Description:


  • The function of the Regional Supervisor is to oversee operations of retail merchandising operations within an assigned region. The Regional Supervisor is tasked with ensuring the various project initiatives are running smoothly and that involved employees are meeting performance goals.   Team Leads and Merchandising reps are interviewed and hired by the Regional Supervisor. 

    Regional Supervisors are strong operational leaders with a thorough understanding of retail merchandising and people management. They possess strong analytical skills and are effective problem solvers. Regional Supervisors hire, train and develop their teams. They are responsible for overall team performance in meeting KPI metrics, including store visits, product pulls, features maintained and direct to store ordering.

    The Regional Supervisor will work closely with their Team Leads and communicate regularly regarding reporting/administration and tracking performance metrics to goals.

Specific Responsibilities:

Regional  Supervisor  Performance Objectives and Role Accountabilities

Team Management Accountabilities (not all inclusive)

Proven history of merchandising management experience, preferably multi-team member experience. Regional Supervisors must have the ability to analyze financial reports. Excellent leadership, interpersonal, and organizational skills also a must.

Principal Duties

  • Oversees all regional programs and directs the work of personnel to ensure
  • annual and long-range goals are being met.

  • Reviews and updates the department policies, procedures, and process standards to improve field performance as needed
  • Assesses the need for increased/decreased coverage within the region in cooperation with departmental growth initiatives.
  • Works with Manager to develop and administer the region’s travel/budget plan
  • Keeps Office management team informed of issues within their region and provides action plan for improvement. Compiles background information to facilitate the decision-making
  • Is capable of preparing and compiling performance metric materials and providing performance insights and developing action steps for weekly/monthly/quarterly Management meetings,
  • Works with Manager to develop division’s annual goal setting plan, long range plan and field metrics  
  • Makes quality hiring decisions
    • Responsible for  interviewing and decision making for hiring new team members in assigned region (following departmental hiring process)
      • Works with Manager Retail Operations, Talent Acquisition and Human Resources on process
      • Creates and provides territory information including maps, store lists, coverage metrics, and auto allowance (following departmental auto allowance process)
  • Manages effective onboarding and training of new team members
  • Responsible for monitoring and approving payroll (following departmental payroll process)
    • Responsible for time off requests (approving/denying) following departmental process and works with Human Resources where applicable regarding disability, bereavement, leave of absence, etc.
  • Responsible for termination of team members in assigned region
    • Works with Manager Retail Operations and Human Resources on process
  • Responsible for minimizing turnover

Administration (Reporting) & Communication

  • Proper planning, execution and reporting for developed and assigned projects
    • Meets assigned deadlines
  • Meets communication guidelines, both oral and written including and not limited to appropriate response time to email, voicemail and developed and assigned project communication
  • Applies productive communication and involvement during conference calls (both leading and participating), projects, and corporate events
    • Includes responsibilities and accountabilities in being part of the leadership group for national merchandising meetings.

Performance Management for Team Members

  • Works with all direct reports in setting KPI’s
    • Ensures that staff meet KPI Objectives
  • Tracks performance throughout year
  • Effectively trains and develops Reps and Team Lead staff
    • Responsible for on-going development to ensure team members are meeting/exceeding departmental key performance indicators (store visits, product pulls, features set, direct to store ordering, administration/communication)
  • Implements (creates/develops) performance management program and uses appropriate metrics to evaluate performance.
  • Evaluates quality of staff on an ongoing basis, and makes actionable plans and decisions.
  • Recognizes need to upgrade quality of staff
    • Responsible for addressing performance issues for team members and second level (Following Outlined Departmental Reprimand Process) and final recommendations of an employee, up to and including final termination (Following Outlined Departmental Reprimand Process).

Build strong working relationships with Retail Contacts

  • Builds rapport with retail contacts
  • Is able to leverage relationships to benefit Spin Master, including expanding in-store presence of Spin Master product, and strong promotional compliancy.

Product Knowledge & Industry Competency

  • Has a practical and applied knowledge of all Spin Master Product
  • Continuously educates self on competitive toys/children's products, environment, including key manufactures, products and retail trends.
  • Continues to develop a stronger understanding of Retailer Standards and Operational practices and communicates how they can benefit the department/company.

Required Skill Set:

  • Ability to direct, lead, motivate, coach, and develop people
  • Problem solving and conflict resolution skills
  • Excellent organizational, time management, and prioritization skills
    • Detail-oriented, and able to handle a fast-paced, ever changing, work environment
    • Able to effectively handle multiple tasks and projects simultaneously.
  • Strong written and verbal communication skills
    • Ability to create and give verbal presentations
    • Strong interpersonal skills
    • Confident, professional personality with the ability to build relationships quickly  
    • Ability to communicate professionally and have professional demeanor with all levels of internal employees and external customers
    • Detail-oriented and capable of managing projects with excellent follow through and accuracy 
    • Program proficiency in Microsoft Office, with particular emphasis in Outlook, Excel, Word, and PowerPoint
  • Driven to succeed and push to achieve excellence
    • Ability to drive measurable, sustainable results.
    • Ability to schedule tasks and people in order to achieve departmental goals
    • Ability to motivate and to build/keep team morale up and accomplish objectives

Required Qualifications & Experience:

  • Flexibility to work holidays, evenings and/or weekends as required
  • Available to conduct weekend product demonstrations and trade show events
  • Able to perform physical tasks for extended time periods, including the lifting of 40 lbs.
  • Available for overnight travel both inside and outside the US, based on the needs of the business (up to 25% travel)
  • Access to a vehicle for business use and is able to transport goods to stores from time to time
  • Must have and maintain a valid driver’s license and proof of vehicle insurance coverage. Current State DMV record will be required at hire. Please note that license, registration and insurance must be valid in work state.
  • 3+ years of previous leadership/management experience required, preferably in a Sales Merchandising role with a Consumer Packaged Goods (CPG) organization or third party merchandising company.
  • College Degree required.

What you can expect from us:

Our mission is to Make Life More Fun with a vision to push the boundaries of innovation, creativity, and fun. From top leadership to new and veteran team members alike, everyone at Spin Master embodies our Core Values:
•    Integrity
•    Open Mindset
•    Innovation
•    Partnerships
•    Collaboration
•    Driving Results
•    Entrepreneurship

Follow us on Instagram and Twitter @SpinCareers to stay up to date on Spin Master career opportunities. 

We do appreciate all interest; however only those selected for interview will be contacted.


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