Order Management Specialist in Toronto

at Spin Master Careers

Date Posted: 9/13/2018

Job Snapshot

Job Description

Job Title:                Order Management Specialist 

Reporting to:        Manager, Client Supply Chain   

Location:               Toronto

About Spin Master


Spin Master (TSX:TOY; www.spinmaster.com) is a leading global children's entertainment company that creates, designs, manufactures, licenses and markets a diversified portfolio of innovative toys, games, products and entertainment properties. We are best known for award-winning brands including Zoomer®, Bakugan®, Meccano®, and 2017 Toys of the Year Hatchimals®, Air Hogs® and PAW Patrol®. Since 2000, we have received 83 TIA Toy of The Year (TOTY) nominations with 25 wins across a variety of product categories, including 13 TOTY nominations for Innovative Toy of the Year, more than any of our competitors. To date, we have produced six television series, including 2007 success Bakugan Battle Brawlers and our current hit PAW Patrol, which is broadcast in over 160 countries and territories globally. Spin Master employs over 1,500 people globally with offices in Canada, United States, Mexico, France, Italy, United Kingdom, Slovakia, Poland, Germany, Sweden, the Netherlands, China, Hong Kong, Japan, Vietnam and Australia. Our mission is to Make Life More Fun with a vision to push the boundaries of innovation, creativity, and fun. From top leadership to new and veteran team members alike, everyone at Spin Master embodies our Core Values:

  • Creating innovative fun stuff
  • Ideas: no matter where they come from
  • Integrity always, no foolin’
  • Partnerships: being successful together
  • Entrepreneurial spirit
  • People having fun working and growing together
  • Driving results


Job Overview:

Reporting to the Manager, Client Services, the ideal candidate is a strong team player who has the ability to multi-task and prioritize multiple customer issues while not losing attention to detail. The incumbent should also possess excellent communication skills and have the ability to identify root cause issues from the supply chain – holding accountability for resolution. The role’s focus will center on our domestic business.

Job Responsibilities: 

Function 1 

  • Administration of import sales quotations  including complete upc listings and product images
  • Updating and submitting material information sheets
  • Updating and maintaining customer specific item relation tables
  • Attend and participate in weekly Supply Chain meetings
  • Other duties including special projects as assigned by CSA Manager and/or Team Lead
  • Monitor and report on the status of current and completed orders in a clear and concise manner
  • Document current procedures and make recommendations to optimize 

Function 2 

  • Order processing  ~ receive, processes and verify the accuracy of orders from retail customers
  • Manage client discrepancies, identifying root cause corrective action
  • Initiates required action for response to customer service requests; such as order changes including the maintenance of order details/customer information.
  • Responds promptly and professionally to customer inquiries
  • Direct requests and unresolved issues to the designated resources
  • Managing the order book to ensure timely, efficient and complete execution of all customer orders 

Function 3 

  • Identify discrepancies between forecasted and actual orders and work with the necessary parties to have issues resolved.
  • Determine stock availability and allocation of inventory
  • Manage Retailer Score Cards and reconciliation to Spin Master Metrics. 
  • Run monthly  reporting and analyze 

Function 4 

  • Assist Finance with the negotiation process of non-compliance charges
  • investigate, review, pull supporting documentation, emails, files and/or warehouse paperwork to prove whether or not non-compliance charges are valid; also accessing Customer portals

Job Requirements


  • 2-4 years of experience with mass and/or specialty retailers, SAP, and EDI order processing
  • Proficient in Outlook, Word, PowerPoint, Excel & SAP (strong Work Flow experience preferred)
  • Advanced user of Microsoft Windows
  • Excellent attention to detail and strong follow up skills
  • Strong interpersonal and client service skills       
  • Able to function as a team player or work independently
  • Strong decision making, problem solving & resource management skills
  • Strong ability in exercising good judgment, handling confidential & sensitive matters
  • Self-starter with flexibility to meet & manage challenging priorities and deadlines


All Internal applications / referrals, please contact your Talent Acquisition Specialist (HR) @ Spin Master.

 While applying please ensure that you highlight the source & job title in the subject line.

Eg: Application for ‘Job Title & SOURCE: (where you heard about this job) in the subject line.

 We do appreciate all interest; however only those selected for interview will be contacted.