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Order Management Specialist in Toronto

at Spin Master Careers

Date Posted: 2/1/2019

Job Snapshot

Job Description

Order Management Specialist -- Toronto

Are you a kid at heart looking to build a career with a leading global children's entertainment company?

At Spin Master, our unwavering commitment to open mindedness, integrity and innovation is a great part of what has made us an industry leader. How do we stay ahead of the pack? By hiring the best and brightest minds—and that’s why we want you!

What’s it like to work here?

Spin Master is a fast-paced, hands-on organization that provides many great opportunities for impactful decision-making; though our challenging start-up atmosphere isn’t for everyone, we have a proven record of opportunities for future advancement and internal transfers for our passionate and results driven team.

The Job:

Reporting to the Senior Manager, Client Services, the ideal candidate is a strong team player who has the ability to multi-task and prioritize multiple customer issues while not losing attention to detail. The incumbent should also possess excellent communication skills and have the ability to identify root cause issues from the supply chain – holding accountability for resolution. They will also be responsible for receiving, processing and shipping of all orders pertaining to his/her assigned accounts. The candidate will be key contributor to the Toronto Client Services Team.

What we can expect from you:


  • Administration of domestic sales quotations including complete upc listings and product images
  • Monitor and report on the status of current and completed orders in a clear and concise manner
  • Order processing ~ receive, processes and verify the accuracy of orders from retail customers
  • Initiates required action for response to customer service requests; such as order changes including the maintenance of order details/customer information
  • Managing the order book to ensure timely, efficient and complete execution of all customer orders
  • Identify discrepancies between forecasted and actual orders and work with the necessary parties to have issues resolved
  • Manage Retailer Score Cards and reconciliation to Spin Master Metrics
  • Run monthly reporting and analyze
  • Assist Finance with the negotiation process of non-compliance charges
  • Investigate, review, pull supporting documentation, emails, files and/or warehouse paperwork to prove whether or not non-compliance charges are valid; also accessing Customer portals.

Job Requirements

Who’s a good fit for this team:

  • Someone with excellent attention to detail
  • A people person with strong communication and customer service skills        
  • A team player with strong decision making, problem solving & resource management skills
  • A self-starter with flexibility to meet & manage challenging priorities and deadlines

 You should apply if you have the following:

  • 2-4 years of experience with mass and/or specialty retailers, SAP, and EDI order processing
  • Proficient in Outlook, Word, PowerPoint, Excel & SAP (strong Work Flow experience preferred)
  • Advanced user of Microsoft Windows

What you can expect from us:

Our mission is to Make Life More Fun with a vision to push the boundaries of innovation, creativity, and fun. From top leadership to new and veteran team members alike, everyone at Spin Master embodies our Core Values:

  • Integrity
  • Open Mindset
  • Innovation
  • Partnerships
  • Collaboration
  • Driving Results
  • Entrepreneurship

When applying please ensure that you highlight the source & job title in the subject line.

eg: Application for ‘ Job Title & SOURCE: (where you heard about this job) in the subject line.

We do appreciate all interest; however only those selected for interview will be contacted.