Order Management Specialist - International/France in Bratislava

at Spin Master Careers

Date Posted: 11/8/2019

Job Snapshot

Job Description


The Order Management Specialist is responsible for receiving, processing and shipping of all order pertaining to his/her assigned accounts and according to their priorities.

Specific Responsibilities:

  • Administration of sales quotations/pro forma invoices and other documentation as required (such as quality information, dimensions, products specifications…)
  • Attend and participate in weekly OMS meeting
  • Order processing and communication with customers
  • Managing order issues such as pricing, shipment, freight, units, proof of delivery (non-exhaustive list)
  • Identify discrepancies between forecasted orders, stock and actual orders
    Determining stock availability and allocation of inventory
  • Negotiating non-compliance charges
  • Investigate, review files, pull back up from emails, files and/or logistic documentation to prove whether or not the non-compliance charges are valid or should be denied
  • Making and sending reports to internal and external customers regarding orders, and any additional explanation needed
  • Document internal procedures and customer’s procedures
  • Other duties as assigned by Manager or Sales Team & Marketing (such as preparation of stock allocation file, overview about stock and incoming, preparing reports regarding orders & customer’s activities...) 

Key Metrics

  • Non Compliance (raised by OMS) from all shipped order lines
  • No orders with past due date by end of the month
  • On Time Dropping Orders to WH; 98% accuracy from all Outbound Deliveries

Frequent relationships in the company

  • Logistic, Finance, Sales and Marketing, Demand and Supply planning

Job Requirements

Required Skill Set:

  • Min. Intermediate level computer skills including Excel, Email, Word, SAP
  • Fluent French language is required (written and spoken)
  • Excellent attention to detail and strong follow up skills
  • Strong interpersonal and client service skills
  • Fluent English is must
  • Ability to integrate in a complex organization
  • Demonstrate willingness for change and improvement
  • Positive attitude towards customers and colleagues

 Required Qualifications & Experience:

  • University degree preferred
  • 2 years experience in similar position


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