IT Help Desk 1 & 2 in Los Angeles, CA

at Spin Master Careers

Date Posted: 7/18/2018

Job Snapshot

Job Description

Job Title:            IT Help Desk (Tier 1 &2)

Reporting to:      IT Manager

Location:            Los Angeles, CA

 

About Spin Master

Spin Master (TSX:TOY; www.spinmaster.com) is a leading global children's entertainment company that creates, designs, manufactures, licenses and markets a diversified portfolio of innovative toys, games, products and entertainment properties. Spin Master is best known for award-winning brands including Zoomer®, Bakugan®, Meccano®, and 2017 Toys of the Year, Hatchimals®, Air Hogs® and PAW Patrol®. Since 2002, Spin Master has received 82 TIA Toy of The Year (TOTY) nominations with 21 wins across a variety of product categories, including 13 TOTY nominations for Innovative Toy of the Year, more than any of its competitors. To date, Spin Master has produced six television series, including 2007 success Bakugan Battle Brawlers and current hit PAW Patrol, which is broadcast in over 160 countries and territories globally. Spin Master employs over 1,500 people globally with offices in Canada, United States, Mexico, France, Italy, United Kingdom, Slovakia, Poland, Germany, Sweden, the Netherlands, China, Hong Kong, Japan, Vietnam and Australia.



 

Job Description:

The IT Help Desk Tier 1 & 2 role is to ensure the streamlined operation of the IT Department in alignment with the business objectives of the organization. This individual will plan, coordinate, direct, and design IT-related activities of the organization, as well as provide administrative direction and support for daily operational activities of the IT department. The System Engineer will work closely with decision makers in other departments to identify, recommend, develop, implement, and support cost-effective technology solutions for all aspects of the organization. This person will also ensure that IT policies, procedures, and best practices are implemented and followed.

 

Job Responsibilities:

  • Manage the deployment, monitoring, maintenance, development, upgrade, and support of all IT systems, including servers, PCs, operating systems, hardware, software, and peripherals.
  • Enforce corporate security Policies, Standards, and Procedures
  • Enforce Identity Access Mgmt (IAM) and Privileged Access Management (PAM) standards to ensure audit compliance.
  • Act as technical lead for internal IT audits
  • Oversee provision of end-user services, including Service desk and technical support services.
  • Work with stakeholders to define business and systems requirements for new technology implementations.
  • Direct research on potential technology solutions in support of procurement efforts.
  • Keep current with the latest technologies.
  • Approve and oversee projects and project portfolio.
  • Practice asset management for IT hardware, software, and equipment.
  • Engage in ongoing communications with peers in the Systems and Networking groups as well as the various business groups to ensure enterprise wide understanding of IT goals, to solicit feedback and to foster co-operation.
  • Establish and maintain regular written and in-person communications with the organization’s department head, and end users regarding pertinent IT activities.
  • Benchmark, analyze, report on, and make recommendations for the improvement and growth of the IT infrastructure and IT systems.
  • Develop business case justifications and cost/benefit analyses for IT spending and initiatives.
  • Develop and implement all IT policies and procedures, including those for architecture, security, disaster recovery, standards, purchasing, and service provision.
  • Develop requests for proposal.
  • Maintain Corporate Internal Controls Audit and Compliance requirements
  • University degree in the field of computer science and minimum 4yrs experience
  • Certifications in ITIL a plus

Job Requirements

Qualifications:

  • Strong technical knowledge of network and PC operating systems, including mobile devices (Android & iOS).
  • Strong technical knowledge of Windows server and desktop environments
  • Strong technical knowledge of storage infrastructure
  • Strong technical knowledge of WiFi infrastructure
  • Strong technical knowledge of Active Directory
  • Strong technical knowledge of current network hardware, protocols, and standards, including full TCP/IP stack
  • Strong understanding of ITIL Incident Management and Change Management process
  • O365 experience and knowledge
  • Strong understanding of Video Conferencing technologies
  • Proven experience in IT infrastructure architecture and deployment
  • Strong understanding of Operating System hardening standards
  • Extensive knowledge of Role Based Access Controls (RBAC)
  • Strong understanding of human resource management principles, practices, and procedures.
  • Strong understanding of project management principles.
  • Strong understanding of Service Desk policy and procedures.
  • Technical Knowledge and experience using ServiceNow Enterprise Edition
  • Excellent written and oral communication skills.
  • Excellent interpersonal skills.
  • Ability to conduct and direct research into IT issues and products as required.
  • Ability to present ideas in business-friendly and user-friendly language.
  • Highly self-motivated and directed.
  • Keen attention to detail.
  • Proven analytical, evaluative, and problem-solving abilities.
  • Ability to effectively prioritize and execute tasks in a high-pressure, fast paced, environment.
  • Exceptional customer service orientation.
  • Extensive experience working in a team-oriented, collaborative environment.

 

If you were interested in being a part of Spin Master, please send us your applications to jobs@spinmaster.com.

 

All Internal applications / referrals, please contact your Talent Acquisition Specialist @ Spin Master.

 

While applying please ensure that you highlight the source & job title in the subject line.

eg: Application for ‘ Job Title & SOURCE: (where you heard about this job) in the subject line.

 

We do appreciate all interest; however only those selected for interview will be contacted.