Social Marketing Specialist in Toronto

at Spin Master Careers

Date Posted: 9/10/2018

Job Snapshot

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Job Description

Social Marketing Specialist

Are you a kid at heart looking to build a career with a leading global children's entertainment company?

At Spin Master, our unwavering commitment to open mindedness, integrity and innovation is a great part of what has made us an industry leader. How do we stay ahead of the pack? By hiring the best and brightest minds—and that’s why we want you!

What’s it like to work here?

Spin Master is a fast-paced, hands-on organization that provides many great opportunities for impactful decision-making; though our challenging start-up atmosphere isn’t for everyone, we have a proven record of opportunities for future advancement and internal transfers for our passionate and results driven team.

The Job:

The Social Marketing Specialist contributes to Spin Master’s success by building a community of brand advocates and expanding organic social influence. This position supports the sales and marketing teams by increasing customer advocacy and amplification, identifying cross-sell and upsell opportunities, and increasing loyalty and retention. This position requires creative marketing and communication skills and technical knowledge of the latest social marketing tools and channels.

What we can expect from you:

  • Lead and manage customer engagement and earned influencer and social advocacy programs
  • Assist in influencer marketing strategy and execution
  • Research, identify, recruit and manage earned social influencer and brand advocates
  • Build strong relationships with social influencers through seeding programs and regular communication
  • Secure and negotiate earned placements including reviews, giveaways, video segments, etc.
  • Identify key customers (those that are organically talking about the brand, liking brand content, sharing brand content, commenting on brand content, conversing about the brand(s), conversing about competitor brands) that can act as a brand advocates and deliver customized customer advocacy outreach
  • Compose and send customer correspondence through social direct and indirect channels as well as email
  • Manage a library of up-to-date customer success stories, gain consent to share customer reviews and success on owned channels
  • Target happy customers for upsell, cross-sell, and advocacy opportunities; continually recruit new customer advocates
  • Craft quality pitches that effectively communicate brand message/ask
  • Measure results and analyze program success, benchmarking against previous campaigns
  • Administrative support as required

Job Requirements

Who’s a good fit for this team:

  • Personable, effective communicators who act as a liaison between customers and the rest of the organization
  • Passionate about serving and understanding customers
  • Strong interpersonal skills to help nurture customer relationships and work with cross-functional teams
  • Analytical skills to determine marketing effectiveness and ROI of customer engagement efforts
  • Strategic thinker that can see beyond the day-to-day grind to help reach marketing and sales goals, create a stronger brand, and improve the customer experience

You should apply if you have the following:

  • Bachelor’s degree with emphasis on communications, marketing, and business
  • 1-2 years of Social Media, Customer Relations, Customer Success, or Influencer Marketing experience at a consumer-focused company or agency
  • Technical knowledge of the latest digital and social marketing tools and channels
  • Experience creating and executing marketing campaigns and programs that drive customer engagement and advocacy
  • Proficient writer; graphic design capabilities are a plus 

What you can expect from us:

Our mission is to Make Life More Fun with a vision to push the boundaries of innovation, creativity, and fun. From top leadership to new and veteran team members alike, everyone at Spin Master embodies our Core Values:

  • Integrity
  • Open Mindset
  • Innovation
  • Partnerships
  • Collaboration
  • Driving Results
  • Entrepreneurship

When applying please ensure that you highlight the source & job title in the subject line.

eg: Application for ‘ Job Title & SOURCE: (where you heard about this job) in the subject line.

We do appreciate all interest; however only those selected for interview will be contacted.