Help Desk Analyst in Toronto

at Spin Master Careers

Date Posted: 9/6/2018

Job Snapshot

Job Description

Help Desk Analyst -- Toronto

Are you a kid at heart looking to build a career with a leading global children's entertainment company?

At Spin Master, our unwavering commitment to open mindedness, integrity and innovation is a great part of what has made us an industry leader. How do we stay ahead of the pack? By hiring the best and brightest minds—and that’s why we want you!

What’s it like to work here?

Spin Master is a fast-paced, hands-on organization that provides many great opportunities for impactful decision-making; though our challenging start-up atmosphere isn’t for everyone, we have a proven record of opportunities for future advancement and internal transfers for our passionate and results driven team.

The Job:

Spin Master require a Level 1/2 Service Desk Analyst to provide support to our Toronto office. The successful candidate will be responsible for incoming calls, tickets and walk ups to determine priority, to action and escalate as needed.

What we can expect from you:

  • Respond to requests for technical assistance via phone, ticket or in person
  • Diagnose and resolve devices and peripherals including printer, mobile, email, internet, VPN, LAN and WiFi access problems
  • Troubleshoot Active Directory, Office 365 and the Microsoft Office suite
  • Install, configure and troubleshoot PC and MAC devices
  • Detailed documentation
  • Onboarding of new employees
  • Escalate to Level 2/3 analysts for more complex problems
  • Video Conferencing troubleshooting
  • Follow up with end users on the status of their tickets
  • Identify trends and escalate when needed
  • Follow ITIL best practice

Job Requirements

You should apply if you have the following:

  • A degree in Computer Science, Information System or minimum five (5) years related work experience, ITIL Foundation v3
  • Proven proficiency with Office 365, mobile devices, wireless technology, Polycom and Video Conferencing solutions. Windows 7 and 10, Windows Server OS
  • Excellent analytical and problem solving skills with the ability to handle multiple concurrent assignments
  • Ability to plan, implement, test, and troubleshoot system software and hardware
  • Ability to perform effectively in high pressure situations in a very busy and demanding IT environment
  • Excellent customer service, communication and interpersonal skills
  • Knowledge of Avaya phone systems
  • Good understanding of Apple devices
  • Experience working in the entertainment industry would be an asset


What you can expect from us:

Our mission is to Make Life More Fun with a vision to push the boundaries of innovation, creativity, and fun. From top leadership to new and veteran team members alike, everyone at Spin Master embodies our Core Values:

  • Integrity
  • Open Mindset
  • Innovation
  • Partnerships
  • Collaboration
  • Driving Results
  • Entrepreneurship

When applying please ensure that you highlight the source & job title in the subject line.

eg: Application for ‘ Job Title & SOURCE: (where you heard about this job) in the subject line.

We do appreciate all interest; however only those selected for interview will be contacted.