Customer Service Officer in Dongguan

at Spin Master Careers

Date Posted: 1/3/2020

Job Snapshot

Job Description

Please Note: If you are a current Spin Master employee with access to Workday, apply to this job via the Workday application.

Are you looking to further your career with an industry leading, global children's entertainment company? 

At Spin Master, our unwavering commitment to open mindedness, integrity and innovation is a great part of what has made us an industry leader. How do we stay ahead of the pack? By hiring the best and brightest minds—and that’s why we want you! 




What's it like to work here?




Spin Master is a fast-paced, hands-on organization that provides many great opportunities for impactful decision-making; we are building a legacy and welcome individuals with a proven track record of driving results.  





Job Description:

Specific Responsibilities:

  • Handle a range of program management services for customers.
  • Handle and coordinate orders from item quotation to customers, sample arrangement, customer PO management (from PO receipt to shipment), shipment instruction release, customers required testing, inspection arrangements, and customer service.
  • Oversee direct import or intracompany order fulfillment and respond for order related issue.
  • Communicate with buyers/buying offices, promptly respond to queries, ensure promises are kept, review KPI, maintain and expand relationship with existing customers.
  • Communicate with sales managers and/or buyers/buying offices and internal departments for on time order confirmation and on time shipment deliveries.
  • Act as a focal point for the customer and coordinate problem resolution with internal departments.
  • Provide necessary support for Sales related activities such as during the Toy Show.
  • Support continuous improvement initiatives as directed by the supervisor.
  • Provide/update customers import orders shipping requirements with internal departments and factories for ensuring compliance with retailers’ requirements at the minimal level.
  • Perform ad-hoc project as assigned.

Required Skill Set:

  • Familiar with Microsoft Office operation.
  • Good computer knowledge, experience in SAP R/3 system is preferred.
  • Excellent command of written and spoken English & Chinese/Mandarin.
  • Effective presentation, communication, persuasion skills.
  • Good communication and interpersonal skills, has team-work spirit.
  • Good analytical skill.

Required Qualifications & Experience:

  • University graduate preferred;
  • 3 - 5 years' relevant work experience in Hard Toys of Trading/Buying Office or EMS/FMCG industry.




What you can expect from us:


Our mission is to Make Life More Fun with a vision to push the boundaries of innovation, creativity, and fun. From top leadership to new and veteran team members alike, everyone at Spin Master embodies our Core Values:
•    Integrity
•    Open Mindset
•    Innovation
•    Partnerships
•    Collaboration
•    Driving Results
•    Entrepreneurship

Follow us on Instagram and Twitter @SpinCareers to stay up to date on Spin Master career opportunities. 


We do appreciate all interest; however only those selected for interview will be contacted.