Customer Service Administrator Germany in Bratislava

at Spin Master Careers

Date Posted: 8/7/2018

Job Snapshot

Job Description

Key Responsibilities

  • Administration of sales quotations/pro forma invoices and other documentation as required (such as quality information, dimensions, products specifications…)
  • Attend and participate in weekly CSA meeting
  • Order processing and communication with customers
  • Managing order issues such as pricing, shipment, freight, units, proof of delivery (non-exhaustive list)
  • Identify discrepancies between forecasted orders, stock and actual orders
  • Determining stock availability and allocation of inventory
  • Negotiating non-compliance charges
  • Investigate, review files, pull back up from emails, files and/or logistic documentation to prove whether or not the non-compliance charges are valid or should be denied
  • Making and sending reports to internal and external customers regarding orders, and any additional explanation needed
  • Document internal procedures and customers procedures
  • Other duties as assigned by Manager or Sales Team & Marketing (such as preparation of stock allocation file, overview about stock and incomings, preparing reports regarding orders & customers activities..)
  • Key Metrics
    On time delivery
    Open Orders past due
    Deduction and Claim Resolution turnaround time

Job Requirements

Skills & Knowledge

  • Intermediate level computer skills including Excel, Email, Word, SAP
  • Fluent English and German
  • Excellent attention to detail and strong follow up skills
  • Strong interpersonal and client service skills
  • Ability to integrate in a complex organization
  • Demonstrate willingness for change and improvement
  • Positive attitude towards customers et colleagues

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