Customer/Consumer Care Greece in Bratislava

at Spin Master Careers

Date Posted: 9/4/2018

Job Snapshot

Job Description

The Customer Service Administrator is responsible for receiving, processing and shipping of all order pertaining to his/her assigned accounts and according to their priorities.

Specific Responsibilities:

Customer service:

  • Administration of sales quotations/pro forma invoices and other documentation as required (such as quality information, dimensions, products specifications…)
  • Attend and participate in weekly CSA meeting
  • Order processing and communication with customers
  • Managing order issues such as pricing, shipment, freight, units, proof of delivery (non-exhaustive list)
  • Identify discrepancies between forecasted orders, stock and actual orders
    Determining stock availability and allocation of inventory
  • Negotiating non-compliance charges
  • Investigate, review files, pull back up from emails, files and/or logistic documentation to prove whether or not the non-compliance charges are valid or should be denied
  • Making and sending reports to internal and external customers regarding orders, and any additional explanation needed
  • Document internal procedures and customer’s procedures
  • Other duties as assigned by Manager or Sales Team & Marketing (such as preparation of stock allocation file, overview about stock and incomings, preparing reports regarding orders & customer’s activities...)

Consumer Care:

  • responsible for managing inbound calls in a timely manner
  • identifying customer’ s needs, clarify information, research every issue and providing solutions and/or alternatives
  • process replacement orders and follow up the delivery of sent products
  • Order processing and communication with customers
  • Making and sending reports regarding calls, orders
  • Other duties as assigned by Manager

 

 

Job Requirements

Required Skill Set:

    • Intermediate level computer skills including Excel, Email, Word, SAP
    • Fluent English and Greek is must
    • Excellent attention to detail and strong follow up skills
    • Strong interpersonal and client service skills
    • Ability to integrate in a complex organization
    • Demonstrate willingness for change and improvement
    • Positive attitude towards customers et colleagues

Required Qualifications & Experience:

    • University degree preferred
    • 2 years experience in similar position

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