Consumer Care Administrator Germany/Netherlands in Bratislava

at Spin Master Careers

Date Posted: 7/4/2018

Job Snapshot

Job Description

The Consumer Care Administrator is responsible for managing inbound calls in a timely manner, Identifying customer’ s needs, clarify information, research every issue and providing solutions and/or alternatives. Process replacement orders and follow up the delivery of sent products.

 

Job Responsibilities:

 

  • Determines requirements by working with customers
  • Answers inquiries by clarifying desired information; researching, locating, and providing information.
  • Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems
  • Attend educational seminars ( product trainings etc )
  • Attend and participate in weekly CSA meeting
  • Order processing and communication with customers
  • Making and sending reports regarding calls, orders
  • Document internal procedures
  • Meet personal / team target ( qualitative & quantitative )
  • Other duties as assigned by Manager

Job Requirements

Skills & Qualifications:

  • Fluent English and German/Ducth
  • Customer Focus, Customer Service
  • CRM experience ( Data Entry skills )
  • Phone Skills, Verbal communication
  • Interpersonal Savvy, Problem solving and Multitasking
  • Ability to integrate in a complex organization
  • Demonstrate willingness for change and improvement
  • Positive attitude towards customers et colleagues

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