Manager, Quality & Product Assurance - LA in Los Angeles, CA

at Spin Master Careers

Date Posted: 8/22/2019

Job Snapshot

Job Description

Manager, Quality & Product Assurance – Los Angeles

Are you a kid at heart looking to build a career with a leading global children's entertainment company?

At Spin Master, our unwavering commitment to open mindedness, integrity and innovation is a great part of what has made us an industry leader. How do we stay ahead of the pack? By hiring the best and brightest minds—and that’s why we want you!

What’s it like to work here?

Spin Master is a fast-paced, hands-on organization that provides many great opportunities for impactful decision-making; though our challenging start-up atmosphere isn’t for everyone, we have a proven record of opportunities for future advancement and internal transfers for our passionate and results driven team.

The Job:

Manage quality, reliability, and safety compliance activities during the New Product Introduction (NPI) process to ensure that Spin Master products meet and/or exceed worldwide safety, chemical, and performance requirements, deliver optimal product reliability, and fulfill customer expectations for the product. This position will also monitor product performance in the field and pose improvements as required and use this information to anticipate and prevent issues on future products. Supervise and mentor QA Engineers in the Los Angeles office.

What we can expect from you:

  • Manage a team of QA Engineers to ensure high performance and an engaging work environment, as well as ensuring the ongoing development of the team members’ skills and capabilities
  • Manage QA team to ensure timely and accurate quality specifications of new product development criteria are met
  • As part of the new product introduction (NPI) team, attend team meetings and lead all quality, safety and reliability activities and requirements to ensure product consistently meets all regulatory and customer requirements
  • Coordinate internal and external testing as required and planned for the development stage.
  • At concept stages of development, conduct FMEA (Failure mode and effects analysis) and other reviews to drive appropriate qualification requirements for downstream stages of testing.
  • Act as liaison during customer trials to facilitate the process.
  • Key interface with global team members on program for continuity and coordination of task completion.
  • Analyze customer return and complaints, and issue and monitor corrective action requests to address root cause.
  • Ensure that packaging labelling specifications for new toys are met, and interact with the packaging department as required.
  • Ensure all requirements are met prior to releasing production or customer shipments.
  • Travel as needed to suppliers and/or customers (less than 10%)
  • Liaise with worldwide regulatory bodies (CPSC, Health Canada, etc.) in maintaining compliance in accordance with industry requirements; coordinate required activities promptly and effectively.
  • Work closely with other functional groups such as Design, Marketing, Customer Care, Sales, Planning and other divisions in Asia and Europe.
  • Other tasks as assigned related to the domain knowledge of QA and the toy and consumer goods industries.
  • Stay abreast of changing global, region-specific regulations, standards, and retailer requirements in order to anticipate potential impacts to processes or products
  • Maintain monthly performance metrics for key operational indicators, where needed
  • Maintain technical files for projects, in accordance with EU requirements
  • Perform training to other departments as required

Job Requirements

Who’s a good fit for this team:

  • Problem solving abilities and FMEA /root cause analysis experience
  • Six sigma, lean manufacturing, kaizen highly desirable
  • Excellent interpersonal, communication and negotiation skills
  • Toy industry specific experience is preferred

You should apply if you have the following:

  • Eng / B.Sc
  • 5+ years relevant experience in Quality Engineering for product safety and reliability
  • Compliance experience with agency standards for safety or other similar requirements
  • Desirable experience in areas of mechanical, electro-mechanical, PLC controllers, chemical or manufacturing engineering disciplines
  • Experience with, and knowledge of, one or more of the following specialties desirable: consumer electronics, chemistry, food safety, plastics, clothing/fabrics
  • Superior team and project management skills

What you can expect from us:

Our mission is to Make Life More Fun with a vision to push the boundaries of innovation, creativity, and fun. From top leadership to new and veteran team members alike, everyone at Spin Master embodies our Core Values:

  • Integrity
  • Open Mindset
  • Innovation
  • Partnerships
  • Collaboration
  • Driving Results
  • Entrepreneurship

When applying please ensure that you highlight the source & job title in the subject line.

eg: Application for ‘ Job Title & SOURCE: (where you heard about this job) in the subject line.

We do appreciate all interest; however only those selected for interview will be contacted.