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IT Supervisor/ Senior IT System Engineer in Hong Kong

at Spin Master Careers

Date Posted: 1/30/2019

Job Snapshot

Job Description

Job Title:           IT Supervisor/ Senior IT System Engineer

Reporting to:     IT Operation Manager

Location:           Hong Kong


About Spin Master Corp.

Spin Master (TSX:TOY; is a leading global children's entertainment company that creates, designs, manufactures, licenses and markets a diversified portfolio of innovative toys, games, products and entertainment properties. Spin Master is best known for award-winning brands including Zoomer®, Bakugan®, Meccano®, and 2017 Toys of the Year, Hatchimals®, Air Hogs® and PAW Patrol®. Since 2005, Spin Master has received 82 TIA Toy of The Year (TOTY) nominations with 21 wins across a variety of product categories, including 13 TOTY nominations for Innovative Toy of the Year, more than any of its competitors. To date, Spin Master has produced six television series, including 2007 success Bakugan Battle Brawlers and current hit PAW Patrol, which is broadcast in over 160 countries and territories globally. Spin Master employs over 1,500 people globally with offices in Canada, United States, Mexico, France, Italy, United Kingdom, Slovakia, Poland, Germany, Sweden, the Netherlands, China, Hong Kong, Japan, Vietnam and Australia.

Job Responsibilities:

Helpdesk and Service Support (Approx 30%)

  • Provide first line IT Service Desk support to internal staff including user inquiries handling, user practice education, resolve incidents and complete request tickets
  • Manage procurement and carry out asset management inventory record.
  • Maintain high system availability and ensure all applications work properly.
  • Perform regular system monitoring, data backup, server administration, application and network device performance and provide troubleshooting when problem arise.
  • Perform server setup and administration on company infrastructure.

Project management (Approx 30%)

  • Assist in project implementation and develop and establish IT policies and guidelines.
  • Manage the documentation of all changes, upgrades and new implementations as appropriate.
  • Work closely with service vendors to ensure continuity of service
  • Working close with global and regional IT team on related technical support and services.

20% travelling for project implementation.

Job Requirements


  • University Degree holder in Information Technology / Computer Science or professional IT qualification.
  • Fluent writing and reading English.
  • Has a good service attitude and team work spirits.
  • Good communication skill, honest and reliable, strong sense of work responsibility.
  • 8 years relevant experience in IT industry, in which 1 – 2 years in project management;
  • Familiar with Windows admin, Group policy, Clouding, Virtualization, Network security and compliance, backup solution, VOIP, Cisco router and switch is a must.
  • Familiar with Data Domain, Firewall Management, Network Management, System Support and Hardware Maintenance.
  • Experience working with vendors on Network and Server projects is an advantage
  • Willing to work in EST times environment and carry out ad hoc on-site/remote support when necessary 
  • Will to 20% travelling.