Credit & Collections Team Leader - Russia & CEE in Bratislava

at Spin Master Careers

Date Posted: 8/11/2019

Job Snapshot

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Job Description


Responsible for Credit & Collection of Russia and CEE Region (Hungary, Slovakia, Czech Republic, Romania, Poland, Balkans) coordinate direct reports to ensure all related activities are performed according to agreed timelines and in compliance with procedures.

Specific Responsibilities:

50% Dedicated to Processing Credit Collection/AR tasks related to Russian market:

  • Review, document and maintain records of customer terms of sale and allowances, ensure the customer set up in SAP is correct
    • Identify, investigate and recommend action concerning overdue accounts
    • Communicate with Customer Service/Sales departments concerning resolution of accounts outstanding after a predetermined period following invoicing
    • Investigate and secure payment arrangements with customers which are suitable and realistic to both parties
    • Reconcile major customer accounts on a regular basis
    • Review and resolve issues relating to customer deductions/short payments, issuing of credit notes
    • Follow up promptly on A/R inquiries from other areas of the company
    • Perform routine credit checks on new accounts and obtain supplementary information if required
    • Approve sales orders in accordance with company guidelines
    • Cash application in SAP
    • Answer all accounts receivable related inquiries promptly and efficiently
    • Printing and mailing of all customer invoices on a daily basis, ensure transmission of invoices via customer web applications
    • File all related documentation
  • Responsible for the full accounts receivable ledger for Russian customers including monthly closing activities and accruals posting
  • AR aging report, Allowances Management, Credit Notes approvals
  • Other duties as required or assigned

50% Dedicated to Leading the overall Credit Collection Team CEE Regions

  • Coordination of workload with direct reports (3 employees)
  • Employee performance review and management
  • Escalations Management
  • Recruitment of new hires
  • Training and coaching of the team
  • Support team members with queries/issues related to respective markets
  • Prepare reports for the Management
  • Give detailed feedback on performance of team members to the Manager for staff evaluation and reward purposes
  • Delegate different credit collections duties to the team members to ensure a faster and smoother flow of operation
  • Observe performance of team members to identify their strengths and weaknesses and make arrangements to strengthen
  • Develop a positive team environment
  • Collect and analyse financial information to provide financial analysis to management
  • Identify business process gaps and work toward improvement of existing workflow, reduce receivable balances and billing errors
  • Build and maintain constructive relationship with various departmental teams to improve existing processes and enable positive change
  • Other ad hoc tasks (assigned projects) and duties as assigned by management

Job Requirements

Required Skill Set:

  • Strong computer skills in MS Office and an enterprise reporting system, SAP and advanced Excel experience would be an advantage
  • Good leadership skills
  • Strong accounting, analytical, and problem solving skills
  • Excellent communications skills (both written and verbal) in Russian and English; a friendly diplomatic manner is a must
  • Shows initiative and attention to detail
  • Ability to work in a fast-paced environment
  • Ability to stay calm in stressful situations
  • Ability to Multi-task
  • Work well with a team or independently

Required Qualifications & Experience:

  • Related education preferred
  • A minimum of 5 years related experience in a mid to large sized company
  • Experience with Consumer Goods/ Retail Industry preferred



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